PRIVACY POLICY

Last updated 2 October 2026.

This privacy policy describes how personal information is handled by ITW Australia Pty Ltd (“ITW Australia”) and ITW New Zealand (“ITW New Zealand”) (collectively, “we“), and any related corporations, in Australia or New Zealand, respectively. The ITW brands include Buildex, Paslode, Pryda, Stockade, Databuild, Ramset, Ramsetreid, Reid, Danley, Zenith & Lane. 

Statutory Compliance 

ITW Australia is required to handle personal information in Australia in the manner stipulated by the Privacy Act 1988 (Cth), as amended from time to time, including the Australian Privacy Principles which are set out in Schedule 1 to the Privacy Act 1988 (Cth). 

ITW New Zealand is required to handle personal information in New Zealand in the manner stipulated by the Privacy Act 2020 (NZ), as amended from time to time, including the Information Privacy Principles which are set out in section 22 of the Privacy Act 2020 (NZ). 

Additionally, for individuals who access this website from the European Economic Area (“EEA“), the United Kingdom, or Switzerland, we will handle personal information in accordance with the EU General Data Protection Regulation (“GDPR“). Further information on our compliance with the GDPR can be found under the ‘European Union Data Subjects’ section.

What personal information do we collect and how do we collect it? 

We collect personal information in a variety of ways, including when you interact with us in writing, electronically, by telephone, face-to-face, and when you communicate with us through our website or social media sites. We may also collect personal information through photographs and videos taken at events, which may be used on our website, social media and for other promotional purposes. The kinds of personal information we collect and hold about you will depend on the nature of your dealings with us and the circumstances of collection, including whether we collect the information from you as a customer, supplier, contractor, job applicant or in some other capacity. Where lawful and practicable, you may visit our website anonymously or through use of a pseudonym.  

Our customer service calls may be recorded for quality and training purposes. Where calls are recorded, callers will be notified by an automated message at the start of the call advising that the call may be recorded. Continuing with the call after hearing the notification constitutes implied consent to the recording.

If you deal with us in some other capacity, we may collect your name and contact details and any other information you choose to provide to us. We may also collect details of the interactions you have with us.  In the event that we receive personal information which we did not solicit from you and are not permitted by applicable laws to collect, we will, where it is lawful and reasonable to do so, destroy or de-identify the information. We may retain a limited record that we have done so to meet our legal or business requirements.

If you provide us with personal information about another person, please make sure that you inform them of this privacy policy. 

If you are or have been our employee, the handling of your personal information may be exempt from the Australian Privacy Principles if it is directly related to your employment relationship with us. 

For what purposes do we collect, hold, use and disclose your personal information? 

We collect, hold, use and disclose personal information for a variety of legitimate purposes, including: 

  • to provide and support our products and services, manage customer, supplier and contractor relationships, process transactions and respond to queries;
  • to operate, maintain and improve our websites, services and user experience including analytics and server support;
  • for our administrative purposes and internal record keeping; 
  • to perform research and analysis; 
  • to enforce our site policies; 
  • to safeguard public health or public safety; 
  • (in Australia) to send direct marketing communications where permitted by law;
  • (in New Zealand) to send direct marketing communications where you have consented; and
  • to consider job applicants for current and future employment.

We will not use or disclose personal information for purposes that are materially incompatible with the purposes set out in this policy unless you have consented or we are otherwise permitted or required by law. Before using or disclosing personal information, we will take reasonable steps to ensure that it is accurate, complete, relevant and up to date for the purposes of use or disclosure.

If we are unable to collect personal information from or about you, we may not be able to respond to your requests or enquiries or engage in other dealings with you. 

Managing marketing preferences

You can let us know at any time if you no longer wish to receive marketing communications from us, by contacting us (using the contact details at the end of this policy) or using the opt-out/unsubscribe facility in our communications.

Please note that opting out of marketing communications will not affect communications that are necessary for the provision of our products and services (for example, order confirmations, delivery notifications, product safety recalls or warranty information) or other communications that we are required to send by law.

Automated decision-making

We do not currently use automated systems to make important decisions about you (e.g. approving or rejecting orders without human review or making eligibility decisions without a person checking the outcome). We may use technology to support our teams for example to route customer enquiries or suggest website content, however, a person is ultimately responsible for any and all significant decisions made about you through our website. If this changes, we will update this policy accordingly.

How do we hold and protect your personal information? 

We generally hold personal information in computer systems, including computer systems operated for us by our service providers. We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. This includes taking appropriate security measures to protect electronic materials, and requiring our service providers to do so too. For example, we implement a variety of security measures to maintain the safety of your personal information when you enter, submit or access your personal information through our website. 

Our websites are hosted and managed by specialist third party providers. Information submitted through our websites is encrypted in transit using industry standard encryption, and our providers apply additional security controls to help protect our websites against common threats.

Where we engage in e-commerce, processing of payments occurs using third party payment gateways which adhere to the global standard of PCI DSS (Payment Card Industry Data Security Standard). As such, your credit card information is not stored by us. 

How long do we keep your personal information?

We retain personal information only for as long as it is reasonably necessary for the purposes described in this policy or to comply with legal obligations, after which we take reasonable steps to destroy or de-identify it. In practice, this means we retain:

  • customer and transaction records for the duration of your relationship with us and for a further period required for legal, tax and accounting purposes;
  • lawfully obtained marketing contact details until you opt out or object; and
  • recruitment records in line with our legal obligations and business needs.

Cookies

We use cookies on our website to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the websites or service provider’s systems to recognise your browser and capture and remember certain information.

Where required by law (including in the EEA/UK), we will request your consent before setting non-essential cookies (for example, analytics and advertising cookies). You can withdraw your consent at any time using our cookie controls or by adjusting your browser settings. Essential cookies are used to operate the site and do not require consent.

In addition to cookies, we may use other tracking technologies on our website to deliver personalised advertisements, track website engagement, and support analytics.

Where our site includes social media plugins, those providers may set cookies and collect information when you view or interact with those features and are subject to the relevant third party’s privacy policy. If we collect precise location data via your device, we will only do so with your consent.

Disclosure to third parties

In conducting our operations, we may disclose your personal information to other entities. For example, we may disclose your personal information where appropriate: 

  • between ITW Australia and ITW New Zealand, and to our other related bodies corporate; 
  • to our contracted service providers, including contractors who assist us in operating our website, conducting our business, or servicing you; 
  • to law enforcement agencies; 
  • in the case of a sale of our business (in whole or part), to the purchaser (as an asset of the business); 
  • to professional advisers and insurers including legal, audit, accounting and insurance support;
  • if you apply for a job with us, to your referees and to service providers that support our recruitment processes;
  • to CRM platforms, marketing automation platforms, email and SMS platforms, warehousing providers, couriers and delivery partners; and
  • to other third parties (e.g. regulators, dispute bodies and authorities) where required to do so by law (including where you have provided consent for us to do so).

We may also disclose non-identifiable, aggregated website visitor information to other parties for marketing, advertising, or other uses.

Third party links 

Our site may contain links to third party websites. These third party sites have separate and independent privacy policies and we are not responsible for the collection or handling of personal information by the operators of third party websites.

How you can access your information 

(Australia) You can request access to the personal information that we hold about you by contacting us using the contact details set out in the ‘Contact us’ section. We will respond to your request for access within a reasonable period. Under some circumstances, we may be permitted or required by the Privacy Act 1988 (Cth) to deny you access to your personal information. If we are permitted or required by law to deny your request for access we will notify you in writing accordingly. You will not be charged for making a request for access, however please note that we may charge a reasonable sum for providing you access to your personal information.  

Correction of information 

If you advise us that the information which we hold about you is incorrect, we will take reasonable steps to correct it. If we do not correct the information as requested by you, you may have rights of recourse as set out in applicable Australian or New Zealand laws.  If we refuse a request to correct your information, we will provide written reasons for doing so.

Overseas transmissions 

Personal information which ITW Australia collects from you will generally be stored in and remain at all times in Australia. However, some of ITW Australia’s IT service providers use data centres located outside Australia and, as a result, personal information collected and held by ITW Australia may be transferred to IT service providers in other countries. In addition, ITW Australia may from time to time disclose personal information to its related bodies corporate located in the United States. It is possible that some limited personal information may on occasions be transmitted to recipients located outside Australia in connection with website development work, specifically to ensure our applications function across multiple jurisdictions. 

Where we disclose personal information to an overseas recipient, we will take steps that are reasonable in the circumstances to ensure the recipient does not breach the Australian Privacy Principles (for example, by using appropriate contractual protections and ensuring appropriate safeguards and security protections are in place, including encryption and access controls), unless an exception applies.

We may disclose personal information overseas where the individual has consented to the disclosure, or where the disclosure is required or authorised by law. In some cases, we may also disclose personal information to recipients in countries that are, or in the future may be, prescribed by law as having protections that are substantially similar to the Australian Privacy Principles, or subject to a binding scheme that is prescribed. Where that is the case, we may rely on those prescribed arrangements. The countries in which our service providers or related companies may be located include New Zealand, the United States and may also include other countries from time to time.

Children and young people

Some of our online services may be accessed by children and young people under the age of 13. We will not knowingly collect information from website visitors in this age group and the content of our site is not intended for use of visitors in this age group. If your child has submitted personal information and you would like to request that such information be deleted from our records, you may do so by contacting us using the contact details provided in the ‘Contact us’ section.  

Unique identifiers

We may collect or use government related identifiers about you only where this is necessary for our functions or activities. We will not adopt a government related identifier as our own identifier. We will only collect, use or disclose a government related identifier where required or authorised by law (including where you consent for us to do so).

We will take reasonable steps to protect unique identifiers from misuse and from being used as a universal identifier in both Australia and New Zealand.

If you have a complaint 

If you consider that we have breached the Australian Privacy Principles or the Information Privacy Principles when handling your personal information, you may email us using the contact details set out in the ‘Contact us’ section. Your complaint will be investigated as soon as practicable and we will notify you of the outcome when the investigation is complete.

Alternatively, or if you are dissatisfied with our internal response to your complaint, you have the right to pursue the matter directly with the Office of the Australian Information Commissioner or with the Office of the New Zealand Privacy Commissioner, as the case may be.  For Australia the Office of the Australian Information Commissioner can be contacted via www.oaic.gov.au or by telephone on 1300 363 992. For New Zealand, the Office of the Privacy Commissioner can be contacted via www.privacy.org.nz, by email at enquiries@privacy.org.nz, or by telephone on 0800 803 909.

(Australia only) Please note that in circumstances where the Office of the Australian Information Commissioner is contacted and undertakes an investigation, we may be required in accordance with applicable laws, to prepare and publish public statements following their determination.

European Union Data Subjects  

Additional information that applies to EEA/UK individuals:

  • Controller: For the purposes of the GDPR, the controller of personal data for individuals accessing this site from the EEA/UK is ITW Australia or ITW New Zealand. ITW Australia and ITW New Zealand can be contacted using the contact details in the ‘Contact us’ section.  
  • Categories of personal data: We process identification and contact details, communications and enquiry records, transaction and order data, marketing preferences, account and usage data, recruitment data and, where you interact with social features, social media identifiers and related information you choose to share.  
  • Purposes and legal bases: We process your personal data only where a legal basis applies, including:
    • to provide products and services, manage accounts, process payments, and to respond to enquiries;
    • to operate, secure and improve our website and services, conduct analytics and prevent fraud;
    • to send direct marketing and promote our products;
    • to comply with legal obligations including tax and accounting and responding to lawful requests; and
    • for recruitment and hiring.
  • Provision requirements: In some cases, providing personal data is a contractual requirement (e.g. to purchase products or create an account) and we cannot fulfil your request if you do not provide the requested information. In other cases (e.g. analytics cookies or marketing), provision is voluntary however please note that if you decline, certain features of our site may not function.
  • Recipients: we share personal data with our group companies, service providers (e.g. IT, hosting, analytics, customer support, payment processors), professional advisers, regulators and authorities, each only as necessary and subject to appropriate safeguards.
  • International transfers: where we transfer personal data outside the EEA/UK, we will ensure an adequate level of protection by relying on an adequacy decision or standard contractual clauses approved by the European Commission.
  • Retention: We retain personal data for as long as necessary for the purposes described above, including to establish or defend legal claims. Personal data is then deleted, anonymised or archived in a secure manner.
  • Your rights: You have the right to:
    • request access to, and rectification or erasure of your personal data;
    • to restrict processing of your personal data;
    • to object to processing of your personal data (including an unconditional right to object to direct marketing);
    • to data portability; and
    • (where processing is based on consent) to withdraw consent at any time without affecting the lawfulness of the processing before withdrawal.
  • Complaints: you have the right to lodge a complaint with your local data protection authority in the EEA/UK.

Changes to our Privacy Policy 

We may amend this privacy policy from time to time at our discretion.  We will post any changes on this page and, where appropriate, notify you by email.  

Contact us

Australia: 

(by email) peopleservices@itwcap.com  

(by telephone) 1300 780 063

(by post) 1 Ramset Drive, Chirnside Park VIC 3170